ORBIT Terms and Conditions

1. Definitions and Contract Documents

In these Terms:

• Connected Platform means a third-party social media, advertising, messaging, analytics, or digital service connected to ORBIT.
• Customer Content means content, data, files, messages, contacts, leads, instructions, and materials submitted to, created in, or imported into the Service by or for you.
• Documentation means ORBIT's current user guides, help content, and technical instructions.
• Order Form means a written or electronic order, quotation, proposal, or subscription confirmation accepted by both parties.
• Subscription Plan means the package, features, usage limits, billing period, and fees selected by the Customer.
• Workspace means the Customer's shared ORBIT environment containing users, content, connections, campaigns, messages, analytics, leads, and settings.
• Workspace Owner means the user with primary administrative control of a Workspace.

If there is a conflict between applicable contract documents, the following order will apply:

1. A signed master services agreement or enterprise agreement;
2. The applicable Order Form;
3. A data processing agreement, for personal-data matters;
4. These Terms;
5. Other policies or Documentation incorporated by reference.

2. Eligibility and Account Registration

You must:

• Be at least 18 years old;
• Have legal capacity to enter into a binding agreement;
• Provide accurate and current registration information;
• Keep your account details updated;
• Use the Service only for lawful business or professional purposes.

You are responsible for keeping passwords, authentication methods, recovery codes, and devices secure. You must not share individual login credentials.

You are responsible for all activity performed through your account, except to the extent caused by ORBIT's breach of these Terms. Notify us immediately at info@techfeet.ai if you suspect unauthorised access or misuse.

3. The Service

ORBIT may enable Customers to:

• Plan and manage digital marketing campaigns;
• Create, edit, approve, schedule, and publish content;
• Connect and manage social media and digital marketing accounts;
• Manage comments, messages, customer enquiries, leads, and opportunities;
• Create or manage advertising campaigns;
• View website, social media, campaign, and advertising analytics;
• Use AI-assisted content creation, analysis, and recommendations;
• Collaborate through Workspaces, roles, approvals, and content calendars.

The features available to you depend on your Subscription Plan, connected services, region, and technical availability.

We may improve, modify, replace, or discontinue features. We will provide reasonable notice if a change materially reduces the core functionality of a paid Subscription Plan, unless the change is required urgently for security, law, or a Connected Platform.

4. Beta, Preview, and Experimental Features

Some features may be marked beta, preview, experimental, early access, or similar.

Such features:

• May be incomplete, inaccurate, or unavailable;
• May change or be discontinued without notice;
• May have lower availability or support commitments;
• Must not be relied upon for critical business operations;
• Are provided “as is” unless an Order Form expressly states otherwise.

5. Workspaces, Roles, and Administrators

The Workspace Owner controls Workspace membership, permissions, connected accounts, billing settings, and administrative actions.

The Workspace Owner is responsible for:

• Inviting only authorised users;
• Assigning appropriate roles and permissions;
• Removing access when a user's role changes or ends;
• Reviewing activities performed by Workspace users;
• Ensuring that Workspace use complies with these Terms.

If you join a Workspace managed by an organisation, that organisation may access, manage, export, restrict, or delete information associated with your Workspace account.

Disputes between a Customer and its users concerning Workspace ownership or access are the Customer's responsibility. ORBIT may request reasonable evidence before changing Workspace ownership.

6. Connected Platforms

ORBIT may connect with services such as Facebook, Instagram, WhatsApp, LinkedIn, TikTok, YouTube, Google Analytics, Google Ads, Meta Ads, X, Pinterest, and other supported platforms.

By connecting a platform, you confirm that:

• You own the connected account or are authorised to manage it;
• You authorise ORBIT to access the account within the permissions you grant;
• You authorise ORBIT to perform actions you initiate or configure, including publishing content, retrieving analytics, managing messages, or creating campaigns;
• Your use of the Connected Platform complies with its terms, policies, and permission requirements.

ORBIT does not request or store your Connected Platform password when official OAuth authorisation is used.

Connected Platforms are independent third parties. They may change APIs, permissions, pricing, features, rate limits, review processes, or policies at any time. ORBIT is not responsible for:

• A Connected Platform's availability or conduct;
• Content or advertisements rejected, restricted, removed, or delayed by a Connected Platform;
• Suspension, restriction, or termination of a connected account;
• API changes that reduce or disable an ORBIT feature;
• Information retained independently by a Connected Platform.

You may disconnect a Connected Platform through the Connections section. Disconnection prevents future access through that connection but does not automatically delete content already published or retained by the Connected Platform.

ORBIT is not endorsed by or affiliated with a Connected Platform unless expressly stated.

7. Publishing, Messaging, and User Instructions

You control what content is approved, scheduled, published, sent, or promoted through the Service.

You are responsible for:

• Reviewing content before publication;
• Selecting the correct destination accounts;
• Confirming publication dates, times, audiences, and time zones;
• Ensuring recipients have provided any legally required marketing consent;
• Maintaining accurate opt-out and suppression records;
• Monitoring automated workflows and scheduled actions;
• Complying with anti-spam, electronic communications, consumer protection, advertising, and marketing laws.

ORBIT may act automatically where you configure a schedule, automation, approval rule, or campaign. You are responsible for reviewing these settings.

Deleting content from ORBIT may not remove copies already published, sent, downloaded, shared, or retained on third-party services.

8. Advertising and Advertising Spend

Advertising campaigns created through ORBIT operate through the Customer's own advertising accounts.

Unless an Order Form expressly states otherwise:

• Advertising charges are billed directly by the advertising platform;
• ORBIT subscription fees do not include advertising spend;
• You are responsible for budgets, bids, targeting, audiences, schedules, creatives, landing pages, and payment methods;
• You must review campaign details before launch;
• A launched campaign may begin spending immediately;
• Advertising platforms may review, reject, pause, limit, or remove campaigns.

ORBIT does not guarantee impressions, reach, clicks, leads, conversions, sales, revenue, return on advertising spend, or any other campaign result.

Analytics and cost information received from Connected Platforms may be delayed, estimated, incomplete, or different from data displayed in the platform's own tools. The Connected Platform's billing records control in the event of a discrepancy concerning advertising charges.

9. Subscription Plans, Trials, Credits, and Payment

9.1 Subscription Plans

Paid Subscription Plans are billed in advance at the price and billing frequency displayed at checkout or stated in an Order Form.

Unless otherwise stated, subscriptions renew automatically for successive periods equal to the original billing period until cancelled.

You authorise ORBIT and its payment provider to charge applicable recurring fees, taxes, and authorised purchases to your selected payment method.

9.2 Cancellation

You may cancel a subscription through the account billing settings or by contacting us.

Cancellation takes effect at the end of the current paid billing period unless otherwise stated. You will retain access to paid features until that date.

Fees already paid are non-refundable except:

• Where required by applicable law;
• Where expressly provided in an Order Form;
• Where ORBIT confirms a refund in writing.

9.3 Free Trials

Free trials may be limited by time, features, usage, or eligibility. We may end or modify a trial where permitted by law.

If payment information is collected for a trial that converts into a paid subscription, the price and conversion date will be shown before the trial begins.

9.4 Credits and Usage Limits

AI generation or other usage-based features may require credits.

Credits:

• Belong to the Workspace that purchased or received them;
• Have no cash value;
• Cannot be transferred or resold;
• Are non-refundable except where required by law;
• May expire only where the expiry period is disclosed when issued or purchased.

Usage limits, overage rules, and included credits are determined by the applicable Subscription Plan.

9.5 Failed Payments

If payment fails or becomes overdue, we may retry the payment, restrict paid features, suspend the Workspace, or terminate the subscription after reasonable notice.

You remain responsible for properly incurred fees and applicable collection costs to the extent permitted by law.

9.6 Price Changes and Taxes

We may change subscription prices by providing at least 30 days' notice. A price change applies from the next renewal after the notice period.

You are responsible for applicable taxes, duties, and government charges, excluding taxes based on ORBIT's net income. Prices will indicate whether UAE VAT is included or added.

10. Customer Content and Data

10.1 Ownership

As between you and ORBIT, you retain ownership of Customer Content.

10.2 Licence to ORBIT

You grant ORBIT a worldwide, non-exclusive, royalty-free licence to host, copy, store, process, transmit, modify for technical formatting, display, and publish Customer Content solely as necessary to:

• Provide and operate the Service;
• Perform your instructions;
• Secure, maintain, and support the Service;
• Comply with applicable law.

This licence ends when Customer Content is deleted, subject to temporary backup retention, legal obligations, and information already shared with Connected Platforms.

10.3 Customer Responsibilities

You represent and warrant that:

• You have all rights, licences, permissions, and consents required for Customer Content;
• Customer Content and its use through ORBIT do not violate law or third-party rights;
• You have a lawful basis to process personal data contained in Customer Content;
• You have provided required notices to contacts, leads, customers, and other individuals;
• You will honour applicable marketing, communication, and deletion requests.

10.4 Personal Data

For personal data that ORBIT processes on your behalf, the Customer is generally the controller and ORBIT is the processor or service provider.

Processing is further described in the ORBIT Privacy Policy and, where applicable, an ORBIT Data Processing Agreement.

10.5 Restricted and Sensitive Information

Unless expressly approved in writing, you must not upload or process through ORBIT:

• Connected Platform passwords;
• Full payment-card details;
• Government identification numbers;
• Medical or health records;
• Biometric templates;
• Highly sensitive financial information;
• Special-category or similarly sensitive personal data not required for ORBIT's documented functions.

11. Confidentiality

Each party may receive non-public business, technical, commercial, security, or financial information from the other party ("Confidential Information").

The receiving party must:

• Use Confidential Information only to perform or receive the Service;
• Protect it using reasonable care;
• Disclose it only to personnel, contractors, and advisers who need it and are bound by confidentiality duties;
• Not disclose it to any other person without permission.

Confidential Information does not include information that:

• Is publicly available without breach;
• Was lawfully known without confidentiality restrictions;
• Is received lawfully from another source without confidentiality restrictions;
• Is independently developed without use of the other party's Confidential Information.

A party may disclose Confidential Information where legally required, provided it gives prior notice where legally permitted.

12. AI-Assisted Features

ORBIT may provide AI-assisted generation, classification, summarisation, analysis, optimisation, or recommendation features.

AI output may be inaccurate, incomplete, biased, outdated, unsuitable, or similar to output provided to other users. You must review AI output before publishing, sending, acting on, or relying upon it.

You are responsible for:

• Verifying factual claims;
• Checking intellectual-property and personality rights;
• Checking advertising and regulatory compliance;
• Confirming tone, context, audience, and suitability;
• Applying appropriate human review.

You must not use AI features to create deceptive, unlawful, harmful, discriminatory, infringing, defamatory, or fraudulent material.

As between you and ORBIT, and to the extent permitted by law, you retain rights in your prompts and own the output generated specifically for you. ORBIT does not guarantee that AI output is unique, copyrightable, non-infringing, or eligible for intellectual-property protection.

Relevant inputs may be processed by third-party AI service providers as explained in our Privacy Policy.

AI features do not provide legal, financial, medical, regulatory, or other professional advice.

13. Acceptable Use

You must not use or allow others to use the Service to:

• Violate any law, regulation, court order, or Connected Platform policy;
• Send spam, unlawful marketing, or unsolicited bulk communications;
• Publish false, deceptive, fraudulent, defamatory, hateful, harassing, sexually exploitative, violent, or discriminatory material;
• Infringe intellectual-property, privacy, publicity, confidentiality, or other rights;
• Impersonate another person or misrepresent an affiliation;
• Scrape, harvest, purchase, or use personal data unlawfully;
• Upload malware or harmful code;
• Interfere with the Service, infrastructure, networks, or other users;
• Probe, scan, or test vulnerabilities without written permission;
• Bypass security, access controls, quotas, or rate limits;
• Access another account, Workspace, or data without authorisation;
• Reverse engineer, decompile, or attempt to derive source code except where such restriction is prohibited by law;
• Copy, resell, sublicense, frame, or commercially exploit the Service except under an authorised partner agreement;
• Build or train a competing product or model using the Service, Documentation, or non-public outputs at scale;
• Use automated access methods except authorised ORBIT APIs or features;
• Facilitate surveillance, unlawful profiling, or discrimination;
• Distribute content involving child exploitation or other serious harm;
• Use the Service in breach of sanctions, export controls, or trade restrictions.

We may investigate suspected misuse, remove or restrict content, apply usage limits, suspend access, preserve evidence, and cooperate with lawful authorities.

14. ORBIT Intellectual Property

ORBIT and its licensors own the Service, including its software, source code, design, interfaces, workflows, Documentation, trademarks, logos, templates, models, and related materials.

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to use the Service for your internal business purposes during the subscription term.

No rights are granted except those expressly stated.

If you provide feedback, ideas, or suggestions, you grant ORBIT a worldwide, perpetual, irrevocable, royalty-free right to use them without restriction or payment, provided we do not publicly identify you without permission.

ORBIT will not use your company name, logo, or trademarks in public marketing without your prior permission.

15. Third-Party Services

The Service may rely on or link to Connected Platforms, AI providers, payment processors, cloud hosting, analytics, file storage, email, and other third-party services.

Third-party services are governed by their own terms and privacy policies. ORBIT does not control and is not responsible for third-party:

• Services, content, decisions, or security;
• Outages, errors, data loss, or API changes;
• Fees or billing;
• Suspension or termination decisions.

Your ability to use an integration may end if the relevant third party withdraws access or changes its requirements.

16. Security and Customer Systems

ORBIT will maintain reasonable administrative, organisational, and technical safeguards designed to protect the Service and Customer Content.

You are responsible for:

• Securing your own devices, networks, browsers, and email accounts;
• Using strong passwords and multi-factor authentication where available;
• Managing user access and permissions;
• Maintaining independent copies of important content;
• Configuring integrations and automations safely;
• Promptly applying relevant security updates to your systems.

No online service can guarantee absolute security. Security incidents and personal-data handling will be managed as described in the Privacy Policy and any applicable Data Processing Agreement.

17. Availability, Maintenance, and Support

We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation.

The Service may be unavailable because of:

• Planned or emergency maintenance;
• Security incidents;
• Internet or infrastructure failures;
• Connected Platform outages or API changes;
• Events outside ORBIT's reasonable control.

Support is available through info@techfeet.ai during the support hours applicable to your Subscription Plan.

No service-level agreement, uptime commitment, response time, or service credit applies unless expressly included in an Order Form.

18. Suspension

We may suspend or restrict access where reasonably necessary because:

• You breach these Terms;
• Fees are overdue;
• Your use creates a security, legal, operational, or reputational risk;
• Your activity may harm ORBIT, a Connected Platform, another user, or a third party;
• A Connected Platform or authority requires us to act;
• Suspension is necessary to prevent fraud, abuse, or unauthorised access.

Where reasonable and legally permitted, we will provide notice and an opportunity to remedy the issue.

19. Termination

You may stop using the Service and cancel your subscription at any time.

Either party may terminate an enterprise Order Form:

• For a material breach that remains uncured for 30 days after written notice;
• Immediately where a breach cannot be cured;
• Immediately if the other party becomes insolvent or ceases business, subject to applicable law.

We may terminate or discontinue the Service or a free account by providing reasonable notice, unless immediate termination is required for law, security, fraud, or serious misuse.

Termination does not affect accrued payment obligations or rights arising before termination.

20. Data Export and Deletion After Termination

Before cancelling, you should export Customer Content that you need.

For paid accounts, we may provide a 30-day retrieval period after termination, unless:

• The account was terminated for serious misuse;
• Retention would create a security or legal risk;
• A Connected Platform restriction prevents retrieval;
• An Order Form states a different period.

After the applicable retrieval period, we may delete or anonymise Customer Content in accordance with our Privacy Policy, backup schedule, and legal obligations.

Termination does not delete information already published or retained on Connected Platforms.

21. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available.”

ORBIT disclaims all express, implied, statutory, and other warranties, including warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, uninterrupted availability, and error-free operation.

We do not warrant:

• Any level of marketing, advertising, engagement, lead, sales, revenue, or business performance;
• The accuracy or completeness of AI output;
• The accuracy, completeness, or timing of Connected Platform data;
• That content or advertisements will be approved by a Connected Platform;
• That the Service will meet every Customer requirement;
• That every defect will be corrected.

You are responsible for determining whether the Service is suitable for your business, industry, and legal obligations.

22. Limitation of Liability

To the fullest extent permitted by applicable law:

• Neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential loss;
• ORBIT will not be liable for loss of profit, revenue, business, goodwill, opportunity, anticipated savings, data, or advertising spend;
• ORBIT is not liable for actions, outages, decisions, or charges of Connected Platforms or other third-party services.

ORBIT's total aggregate liability arising from the Service, an Order Form, or these Terms will not exceed the greater of:

1. The fees paid or payable to ORBIT for the affected Service during the 12 months immediately before the event giving rise to the claim; or
2. AED 1,000 where the claim relates only to a free Service.

The limitations apply regardless of the legal theory and even if a party was advised that the loss was possible.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury caused by negligence where applicable.

23. Indemnity

You will defend, indemnify, and hold harmless TECHFEET FZE, ORBIT, and their directors, officers, employees, contractors, and affiliates against third-party claims, damages, penalties, liabilities, and reasonable legal costs arising from:

• Customer Content;
• Your advertising campaigns, targeting, landing pages, products, or advertising spend;
• Your messages, marketing communications, contacts, leads, or data practices;
• Your use of the Service or a Connected Platform;
• Your breach of these Terms, an Order Form, or applicable law;
• Your infringement of third-party rights.

We will provide reasonable notice of an indemnified claim and allow you to control its defence, provided you may not settle a claim in a manner that admits fault by ORBIT or imposes obligations on ORBIT without written consent.

24. Force Majeure

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, terrorism, civil disorder, government action, labour disputes, internet or telecommunications failure, cyberattack, cloud-provider failure, utility outage, or Connected Platform disruption.

This section does not excuse payment obligations for services already provided.

25. Changes to These Terms

We may update these Terms to reflect changes in the Service, law, security requirements, or third-party platform rules.

The updated Terms will display a revised “Last updated” date.

For a material change affecting paid Customers, we will provide at least 14 days' notice by email, in-product notification, or another reasonable method, unless an urgent change is required by law, security, or a Connected Platform.

If you continue using the Service after the updated Terms take effect, you accept the updated Terms. If you do not agree, you must stop using the Service and cancel before the change takes effect.

26. Governing Law and Dispute Resolution

These Terms and any non-contractual obligations arising from them are governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai, without regard to conflict-of-law principles.

Before filing formal proceedings, each party will attempt in good faith to resolve a dispute by written notice and discussion for at least 30 days.

If the dispute is not resolved, the courts of Dubai, United Arab Emirates, will have exclusive jurisdiction, unless an Order Form expressly provides for arbitration or another competent forum.

Mandatory legal rights and jurisdiction rules that cannot be waived remain unaffected.

27. General Terms

• Entire agreement: These Terms, the Privacy Policy, applicable Order Forms, and documents expressly incorporated by reference form the entire agreement concerning the Service.
• Electronic acceptance: Clicking to accept, creating an account, or using the Service constitutes electronic acceptance of these Terms.
• Severability: If a provision is unlawful or unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will remain effective.
• No waiver: Failure to enforce a provision is not a waiver.
• Assignment: You may not assign these Terms without our written consent. We may assign them in connection with a merger, restructuring, financing, acquisition, or sale of all or part of our business.
• Relationship: The parties are independent contractors. These Terms do not create employment, partnership, agency, fiduciary, franchise, or joint-venture relationships.
• No third-party beneficiaries: Except for indemnified persons under Section 23, these Terms do not give rights to third parties.
• Notices: We may send notices to the email address associated with your account or through the Service. Legal notices to ORBIT must be sent to info@techfeet.ai and TECHFEET FZE, Sports City, United Arab Emirates.
• Language: These Terms are written in English. If translated, the English version controls to the extent permitted by law.
• Headings: Headings are for convenience and do not affect interpretation.
• Survival: Provisions concerning payment, confidentiality, intellectual property, disclaimers, liability, indemnity, disputes, and other provisions intended by their nature to continue will survive termination.

28. Contact Us

TECHFEET FZE
Sports City, United Arab Emirates
Email: info@techfeet.ai
Website: orbitdm.com
Privacy Policy: orbitdm/privacy&policy.com

For privacy-related questions, requests, or complaints, use the contact details stated in the ORBIT Privacy Policy at orbitdm/privacy&policy.com.